Confirm Resolution voting links in email

Hello,

I'm sure it's something small we are missing, but we cannot get the voting buttons (Yes/No) to show up in the email updates for the tickets.  It appears fine in the UI but they are missing from the emails.  We have a "Confirm Resolution" status type that we have enabled for prompting the client to confirm ticket resolution.  What are we missing?

Parents
  • So they can go into WebHD > History and see/open the ticket and vote yes or no, they just not getting an email?  Check the history box, dies it say an email was sent?  Could it be going to a spam or junk folder?  Also maybe add a value to the "Automatically Close Ticket After", might not do anything but worth a shot.

  • They get the email but there are no Yes or No links for confirming resolution.  When we change the status to confirm resolution, shouldn't there be the question above that says "Was your issue resolved?" then have Yes and No voting links to click?

Reply
  • They get the email but there are no Yes or No links for confirming resolution.  When we change the status to confirm resolution, shouldn't there be the question above that says "Was your issue resolved?" then have Yes and No voting links to click?

Children
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