No "Emailed To" notification at top

We recently upgraded to 12.7.8.  It appears emails are going out when a ticket gets reassigned or "Save and Email" is used but there is no notification that those emails were sent to the specific techs/clients at the top of the screen like it used to do.  The only thing it says is "Ticket was saved".  Anyone else have this issue and is there a fix for it?

Parents Reply
  • Yes we installed that fix.  The issue is not that emails are not getting sent, but that there is no notification at the top of page once those emails go out.  It used to tell you all the folks it sent emails to.  I did some tests and looks like if you have Client checked, it will show that one when you hit Save and Email but not the techs or group manager. 

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