Cannot get portecle.bat to work on WHD 12.7.6. Will not display anything.

Question

When configuring the server options per the document, portecle.bat will not run and will not open a new window so I can create a new Keystore. I have stopped my antivirus s/w, turned off UAC and enabled pop-ups all to no avail. Tech support now tells me that they can not longer assist me since portecle is a "Third Party" software package and is not supported by SolarWinds. Need this operational ASAP. Running on a virtual server with more than enough resources. 
 
 Thank you, 
 Richard

percyplant · Answer

Is your installation of the WHD not on the c: drive 
 Here is my edited version of the .bat file where WHD installed on e: drive 
 
 @echo off 
 :: Get the short filename of the directory containing this file (WHD_HOME) pushd "E:\Program Files\WebHelpDesk" set WHD_HOME=. 
 set JAVA="%WHD_HOME%\bin\jre\bin\java.exe" 
 wscript %WHD_HOME%\bin\invis.vbs "%JAVA% -cp %WHD_HOME%\bin\Portecle.jar;%WHD_HOME%\bin\bcprov.jar net.sf.portecle.FPortecle"