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Web Help Desk (WHD)

Forum WHD not giving option for OAUTH when setting up Incoming Email

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WHD not giving option for OAUTH when setting up Incoming Email

Gatt over 2 years ago

Just installed WHD version 12.7.0 - Build #12.7.0.407 and I'm trying to setup my Incoming email to use Office 365

But when I select the option for Exchange/Office 365, I am not being given the option to select OAuth

I've been following your guide here: https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskconfigureincomingemailaccountoffice365.htm

And I should be seeing this:

Is there something I am missing (I have setup the App Registration is Azure, and the server that WHD sits on (Server 2019) can reach the internet

Parents

0 Gatt over 2 years ago

Just a quick update on this

I re-installed WHD with v12.7.2 and the OAUTH configuration re-appeared.

After importing and comparing the 12.7.2 and 12.7.4 databases into a SQL Server, I found that the fields for OAUTH were missing in the newer version:

CLIENT_ID

AUTH_METHOD

OAUTH_AUTH_STATE

OAUTH_REFRESH_TOKEN

CLIENT_SECRET

TENANT_ID
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0 Gatt over 2 years ago

Just a quick update on this

I re-installed WHD with v12.7.2 and the OAUTH configuration re-appeared.

After importing and comparing the 12.7.2 and 12.7.4 databases into a SQL Server, I found that the fields for OAUTH were missing in the newer version:

CLIENT_ID

AUTH_METHOD

OAUTH_AUTH_STATE

OAUTH_REFRESH_TOKEN

CLIENT_SECRET

TENANT_ID
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 mjkvern over 1 year ago in reply to Gatt

Is the OAuth option available in 12.6? We are needing this option and I do not see its available.
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0 pabely over 1 year ago in reply to mjkvern

No 12.7.2 was the first release with this option
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