Custom Extension/Plugin/Widget

I am interested in if it is possible to make an extension, plugin, widget (whatever you want to call it) to add functionality to Web Help Desk without modifying the core code base.

I want to build a custom dashboard and know HTML, CSS, JS, and SQL, etc. I can do this as another application that reads from the same "whd" PostgreSQL database, or I could make it part of the existing web help desk GUI. If it is possible to do that latter, I would prefer that way first.

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