Emails scheduled for delivery never send

Mail delivery threshold is set to default value of 5. It seems that any time there are more than 5 recipients, the email status shows, "New-Ticket E-Mail scheduled for delivery to..."

But then it never emails any of the recipients. There is nothing in the outgoing email history section when this happens; no errors, no successes. There are successful connections logged during the timeframe we would expect the message to send. No timeouts to the mail server. Email send works perfectly fine otherwise.

Any suggestions appreciated.

Parents
  • Yesterday with Solarwinds support we cleared the dbo.delayedaction table and when we go to save and send a a ticket to more emails than the threshold is set to it is scheduled for email and creates a line in the table but is not emailed.

    The ticket has been now escalated

Reply
  • Yesterday with Solarwinds support we cleared the dbo.delayedaction table and when we go to save and send a a ticket to more emails than the threshold is set to it is scheduled for email and creates a line in the table but is not emailed.

    The ticket has been now escalated

Children