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Web Help Desk (WHD)

Forum Notes in email with limited ticket fields instead of the full ticket details

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Notes in email with limited ticket fields instead of the full ticket details

leos over 2 years ago

Is there an option to only send main header fields (or any fields that have changed) along with a consolidated notes section in emails "Save and Email"? Instead of always getting the full ticket details and having to search down for the latest new note? Is there a way to create a custom email template maybe that can be sent instead of the default one?

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0 cchambersCAP over 2 years ago

You can put the latest note at the top of the notes and you can limit what fields are visible to clients, but that's about it.
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0 cchambersCAP over 2 years ago

You can put the latest note at the top of the notes and you can limit what fields are visible to clients, but that's about it.
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