We're at just over 200k tickets after about 2.25 years of using WebHelpDesk. We've had some issues with slowness that started to crop up once we hit the 200k mark, so I wanted to check about any procedure to purge old tickets. I can't necessarily blame ticket count on the slowness, as we do have quite a few Techs using the system. But I'd like to know my options, especially as we're a Public organization so it will probably end up as an Audit question...
