Upgraded to Version 12.7.4 and now all service request types are out of order. I manage 2 environments, this occurred in both environments after the upgrade. Has anyone else experienced this and how can i resolve it?
I've reported this to SW...
Implementing a sort on these fields (a long list of the fields names being another) is a logical thing to do that seemingly all other software packages do.
We have HotFix 2 now but this was not covered within that, fingers crossed for WHD12.7.5 because when you have hundreds of Request Types this is a real pain!
At my company we've actually noticed that this Request Type sortation problem exists within advanced searches and report filters. We ended up installing the 3 hotfixes that were available to us, this morning, and it didn't solve either of our issues. We just submitted a support ticket for SolarWinds to address the problem.
Thanks for updating us Scott. I won't want to upgrade until this is fixed. It would be a nightmare for us. Crazy they introduce this bug and can't resolve in 3 hotfixes. I am starting to fade into the crowd that is inpatient with the lack of any progress on this product.
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