Upgraded to Version 12.7.4 and now all service request types are out of order. I manage 2 environments, this occurred in both environments after the upgrade. Has anyone else experienced this and how can i resolve it?
We have HotFix 2 now but this was not covered within that, fingers crossed for WHD12.7.5 because when you have hundreds of Request Types this is a real pain!
I've reported this to SW...
Implementing a sort on these fields (a long list of the fields names being another) is a logical thing to do that seemingly all other software packages do.
At my company we've actually noticed that this Request Type sortation problem exists within advanced searches and report filters. We ended up installing the 3 hotfixes that were available to us, this morning, and it didn't solve either of our issues. We just submitted a support ticket for SolarWinds to address the problem.
Thanks for updating us Scott. I won't want to upgrade until this is fixed. It would be a nightmare for us. Crazy they introduce this bug and can't resolve in 3 hotfixes. I am starting to fade into the crowd that is inpatient with the lack of any progress on this product.
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