I have struggled enough and need to ask for help. We have one customer so far that wants to approval all tickets before we address them.
Only problem I have is when we setup either a client or location approver process, it doesn't limit to just their Company, but rather EVERY ticket created then requires approval.
Please tell me what little thing I'm overlooking.
Sincerely,
Mark D
Hi Mark,
If your company's privacy policy allows it, I would recommend that you post screenshots of your current configuration settings.
Related Configuration:
| 1 | Setup > Companies & Locations |
| 2 | Setup > Tickets > Request Types |
| 3 | Setup > Processes > Change Advisory Boards |
| 4 | Setup > Processes > Approver Roles |
| 5 | Setup > Processes > Location Approvers |
| 6 | Setup > Processes > Department Approvers |
| 7 | Setup > Processes > Approval Processes |
That will ensure that you receive the most accurate answer from the Thwack community.
Regards,
Isaiah Carriere
SolarWinds Consultant
Adeptec - SolarWinds Authorized Partner
 |  |  |  |
Hi Mark,
If your company's privacy policy allows it, I would recommend that you post screenshots of your current configuration settings.
Related Configuration:
| 1 | Setup > Companies & Locations |
| 2 | Setup > Tickets > Request Types |
| 3 | Setup > Processes > Change Advisory Boards |
| 4 | Setup > Processes > Approver Roles |
| 5 | Setup > Processes > Location Approvers |
| 6 | Setup > Processes > Department Approvers |
| 7 | Setup > Processes > Approval Processes |
That will ensure that you receive the most accurate answer from the Thwack community.
Regards,
Isaiah Carriere
SolarWinds Consultant
Adeptec - SolarWinds Authorized Partner
| | | |
