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Forum Un Merge tickets

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Un Merge tickets

Clintd over 3 years ago

Is there a way to un-merge a ticket from a group of merged tickets?

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0 pabely over 3 years ago

I believe this is only possible with a direct SQL update query on the backend database.
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0 pabely over 3 years ago

I believe this is only possible with a direct SQL update query on the backend database.
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0 percyplant over 3 years ago in reply to pabely

How you you have migrate configured? e.g. Delete ticket or cancelled?
Found in Setup > Tickets > Status Types - Options 'Tab'
If you don't delete the old tickets via a merge they will still be on the system, if not then you have to go into the DB and change the deleted ticket back attribute to 0
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