Is there a way to un-merge a ticket from a group of merged tickets?
How you you have migrate configured? e.g. Delete ticket or cancelled?
Found in Setup > Tickets > Status Types - Options 'Tab'
If you don't delete the old tickets via a merge they will still be on the system, if not then you have to go into the DB and change the deleted ticket back attribute to 0
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.