Can I assign a Client for a New Ticket with Data in the Subject line of the email? Specifically Fname Lname?

Technically you can by using Action rules.

But not ideal if you want to do this to all clients as you will need to set up a bunch of action rules for each client

To set up, you can add a criteria that checks the subject line (if it contains)

Then Action is to modify the ticket and update the assigned client

Technically you can by using Action rules.

But not ideal if you want to do this to all clients as you will need to set up a bunch of action rules for each client

To set up, you can add a criteria that checks the subject line (if it contains)

Then Action is to modify the ticket and update the assigned client