Can I assign a Client for a New Ticket with Data in the Subject line of the email? Specifically Fname Lname?

Can I assign a Client for a New Ticket with Data in the Subject line of the email? Specifically Fname Lname?

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  • Technically you can by using Action rules.

    But not ideal if you want to do this to all clients as you will need to set up a bunch of action rules for each client

    To set up, you can add a criteria that checks the subject line (if it contains)

    Then Action is to modify the ticket and update the assigned client

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  • Technically you can by using Action rules.

    But not ideal if you want to do this to all clients as you will need to set up a bunch of action rules for each client

    To set up, you can add a criteria that checks the subject line (if it contains)

    Then Action is to modify the ticket and update the assigned client

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