I have taken over as the system admin for our WHD and I can't figure out how to get all of our tickets to show up in the grouped tickets so I can monitor what is coming in. Anyone have a quick fix?
There are numerous parts to take into consideration to get tickets to show up within Group Tickets.
If it's urgent and you need an overview right this instant, use the Search Tickets feature for all the tickets not closed, cancelled, denied or resolved.
For a long term solution, here's some guidance as to the areas to check and reconfigure so you have the appropriate access to the teams and tickets so they're within your Group Tickets:
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