Hi, can someone explain to me how to set up the web help desk email side of things for the tickets please, stuck! thanks in advance! :-)
Here's a good starting point: SolarWinds Web Help Desk Help
What are you using for mail in your environment? Self-hosted Exchange, Gmail, O365?
You need to start by setting up a dedicated inbox to monitor, then point WHD to that inbox. Specific server settings depend upon the platform where your inbox sits.
Under Setup > Email, you'll configure both the Incoming and Outgoing mail accounts. Point both to the shared/monitored Helpdesk inbox you've created.
Microsoft has posted O365 server settings here: Server settings you'll need from your email provider - Office Support
Plug those in as needed and you should be good to go.
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