Can't log in

If you access the DB directly, the below SQL query will reset the admin password.

Update TECH set user_name='admin', password='admin' where client_id=1  

If you are using frontbase this FAQ will help you connect: http://support.webhelpdesk.com/cgi-bin/WebObjects/Support.woa/wa/FaqActions/view?faqId=5

The default admin account was deactivated, so that won't work. I modified that query to reset the password for another account whose credentials are obtained via LDAP, however, it still says that an incorrect password is being used. Perhaps there is a way to reactivate the admin account through an SQL query? Looking at it now.

The default admin account was deactivated, so that won't work. I modified that query to reset the password for another account whose credentials are obtained via LDAP, however, it still says that an incorrect password is being used. Perhaps there is a way to reactivate the admin account through an SQL query? Looking at it now.

Managed to log in by modifying the database to not get my credentials through LDAP.