Community
Community

Find all you need to begin your THWACK journey, including documentation, missions, blogs, community groups, events, and media.
Command Central

Getting Started
MVP Program

MVP Program
Monthly Mission

THWACKcamp: The Mission
Blogs

Community Announcements

Product Blog
Groups

DevOps Discourse

Data Driven

SolarWinds Academy

See All Groups
Events

SolarWinds User Group

THWACKcamp

Bracket Battle
Media Vault

Movies & Mainframes

TechPod

THWACK Tech Tips

THWACK Livecast

SolarWinds Lab Archive

THWACKcamp Archive

See All Media
Products
Products

Find the best place to learn and ask questions about your SolarWinds products.
Observability

Observability Solutions

SolarWinds Observability

Hybrid Cloud Observability
Network Management

Network Performance Monitoring

NetFlow Traffic Analyzer

Network Configuration Manager

IP Address Manager

User Device Tracker

VoIP & Network Quality Manager

Log Analyzer

Engineer's Toolset

Network Topology Mapper

Kiwi CatTools

Kiwi Syslog Server

ipMonitor
Application Management

AppOptics

Loggly

Papertrail

Pingdom

DevOps
IT Security

Access Rights Manager

Identity Monitor

Security Event Manager

Patch Manager

Serv-U FTP & MFT
IT Service Management

SolarWinds Service Desk

Web Help Desk

DameWare Remote Support

DameWare Remote Everywhere

DameWare Mini Remote Control
System Management

Server & Application Monitor

Virtualization Manager

Storage Resource Monitor

Server Configuration Monitor

SolarWinds Backup

Web Performance Monitor
Database Management

Database Performance Analyzer

SQL Sentry

Database Performance Monitor

Task Factory
Content Exchange
Content Exchange

Find downloadable files and templates other users have built and found useful to share with others.
The Orion Platform

Alerts

Custom HTML

Custom Queries

Modern Dashboards

Reports

Scripts
Server & Application Monitor

API Pollers

Application Monitor Templates
Database Performance Analyzer

Custom Alerts

Custom Metrics

Custom Queries
Server Configuration Monitor

Policies

Profiles
Network Performance Monitor

Device Pollers

Universal Device Pollers
Network Configuration Manager

Config Change Scripts

Device Templates

Firmware Upgrade Templates

Policy Documents
SQL Sentry

Advisory Conditions
Web Help Desk

Style Sheets
Resources

Customer Portal
Create individual user accounts for your team, manage your licenses, download your SolarWinds software, create and track support tickets, and more.

Academy
A one-stop-shop for world-class training for SolarWinds products through on-demand videos, and instructor-led classes. All SolarWinds Academy content is included with every software purchase.

Support
Get help when you need it from a world-class support team, available to assist with technical product issues 24 hours a day, seven days a week, 365 days a year.

Partner Portal
Accelerate SolarWinds Partners’ ability to drive digital and IT transformation for customers with powerful tools, resources, and increased profit potential.
Free Tools & Trials
Store

Web Help Desk (WHD)

Forum Multiple Instances WHD - Same Server

State Not Answered
Locked Locked
Replies 3 replies
Subscribers 24 subscribers
Views 520 views
Users 0 members are here

Options

Related

This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Multiple Instances WHD - Same Server

crannow over 5 years ago

Is it possible to install multiple instances of WHD on the same server? We have a legitimate need to create a segregated database and software install of WHD for our Human Resources department while also operating a normal IT Helpdesk. We would like to install the software twice on the same server but when we run the installer WHD says it found the existing install and wants us to modify it.

Parents

0 fluffy_midnight over 5 years ago

Hi crannow,
It certainly is possible, however you may encounter a bit of tinkering to be required to get it working appropriately so daemons don't conflict with each other.
I would recommend checking out this guide as it walks you through everything that's required from different Operating Systems: Set up multiple instances of Web Help Desk 12.2 and later
Let me know if there're any issues!
-Midnight
Cancel
Vote Up 0 Vote Down

Cancel
0 crannow over 5 years ago in reply to fluffy_midnight

So before I follow the directions in your link I just clone/copy the existing WHD install folder to a new folder and make the modifications mentioned after step 2? I say copy and follow after step 2 because you can't install using the installer when the software has already been installed on a server.
Cancel
Vote Up 0 Vote Down

Cancel
0 fluffy_midnight over 5 years ago in reply to crannow

Correct, if you don't then you have no designated folder for the second instance.
The idea is to have however many instances of Web Help Desk and their corresponding databases and daemons so you can accomplish this.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 fluffy_midnight over 5 years ago in reply to crannow

Correct, if you don't then you have no designated folder for the second instance.
The idea is to have however many instances of Web Help Desk and their corresponding databases and daemons so you can accomplish this.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK^® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.