Hi, I have successfully configured the incoming email. But when I sent a email to that address. The ticket didn't be created automatically.
I checked the inbox of the incoming mail, the mail had been deleted automatically.
Could anyone tell me what others I need to check to make this function working???
Hi zhangwei8607,
A lot of email issues can be found within the incoming and outgoing E-Mail History, I would recommend reviewing this first.
Usually the issue is caused when an email doesn't match a user in the system, you should check your configuration settings to determine whether any of the settings are preventing the ticket from being generated.
-Midnight
Hi zhangwei8607,
A lot of email issues can be found within the incoming and outgoing E-Mail History, I would recommend reviewing this first.
Usually the issue is caused when an email doesn't match a user in the system, you should check your configuration settings to determine whether any of the settings are preventing the ticket from being generated.
-Midnight
