This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Excel Templates download corrupted.

FormerMember over 6 years ago

Each time I download an "Asset Import" template. When I try to open it in Excel 2016, I get a message that "The file is corrupt and cannot be opened." I've even tried opening the file in Excel manually, by doing an "Open and Repair". When I do the "Open and Repair", the message says that "the file is corrupt and cannot be opened". When using Excel 2016, I don't have issues with opening any other Excel document. It seems that this only happens, when I download an Excel template from Web Help Desk.

I'm using Web Help Desk ver. 12.4.1 - Build # 12.4.1.983 as it's own appliance, running Linux.

Parents

0 justin.gray over 6 years ago

Not sure about the Linux appliance, but running v.12.5.1 on a Windows box, we have the option to download the template as a TSV, CSV, or Microsoft Excel file.
I tried both the CSV (which defaults to MS Excel Unicote (UTF-16) file encoding) and the Microsoft Excel file type. I could open both files without issues using Excel 2016 on both Mac and Windows.
Do you have the option to choose different file types to see if they work? Or possibly a different browser (I'm using latest Chrome, 64-bit).
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 justin.gray over 6 years ago

Not sure about the Linux appliance, but running v.12.5.1 on a Windows box, we have the option to download the template as a TSV, CSV, or Microsoft Excel file.
I tried both the CSV (which defaults to MS Excel Unicote (UTF-16) file encoding) and the Microsoft Excel file type. I could open both files without issues using Excel 2016 on both Mac and Windows.
Do you have the option to choose different file types to see if they work? Or possibly a different browser (I'm using latest Chrome, 64-bit).
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 FormerMember over 6 years ago in reply to justin.gray

I do have have the option to use either a (TSV, CSV, or Excel). I've tried this on Chrome 64-bit version 60.x, and Microsoft Edge.
The appliance that I have WHD on is the Virtual Appliance.
Cancel
Vote Up 0 Vote Down

Cancel
0 fluffy_midnight over 6 years ago in reply to FormerMember

If you don't have the option for either TSV, CSV or Excel then something is definitely wrong.
These options are available on the Import page, see the following screenshot if you're unsure.
If you download the template after selecting a different file type, the download will correspond to the one selected.
Cancel
Vote Up 0 Vote Down

Cancel