Each time I download an "Asset Import" template. When I try to open it in Excel 2016, I get a message that "The file is corrupt and cannot be opened." I've even tried opening the file in Excel manually, by doing an "Open and Repair". When I do the "Open and Repair", the message says that "the file is corrupt and cannot be opened". When using Excel 2016, I don't have issues with opening any other Excel document. It seems that this only happens, when I download an Excel template from Web Help Desk.
I'm using Web Help Desk ver. 12.4.1 - Build # 18.104.22.1683 as it's own appliance, running Linux.