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Forum Clients not receiving email notifications

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Clients not receiving email notifications

Mboyle3 1 month ago

Recently clients have reported they are not receiving notifications when they create a ticket or when a ticket is closed to their email account.

Is there a way we can confirm this notification setting is turned on from the client account.

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dc4networks 1 month ago +1

Hello Mboyle3, When reviewing the applicable alerts has it been confirmed and tested that the correct email addresses are assigned to it? Can we confirm that the emails are not being blocked or put…
pabely 1 month ago +1

Check Setup > E-Mail > Outgoing Mail Accounts > {Mailbox name} > E-Mail History Tab to see if WHD thinks it has sent the Mail
typhoon87 1 month ago in reply to Mboyle3 +1

If WHD thinks it was sent log in to the mail server and see if there is a record there of what happened. Client side are there rules in the mail client moving mail to a folder, getting picked up by spam…

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0 jaygriffin500 26 days ago

Are you using Office 365 or Microsoft 365? We ran into this with particular users and their Remote Routing (or TargetAddress) was incorrect. So the mail server didn't know how to deliver it.
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0 Mboyle3 23 days ago in reply to jaygriffin500

Currently running a health check, we are running on Office 365
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0 Mboyle3 23 days ago in reply to jaygriffin500

Currently running a health check, we are running on Office 365
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