Clients not receiving email notifications

Hello Mboyle3,

When reviewing the applicable alerts has it been confirmed and tested that the correct email addresses are assigned to it?

Can we confirm that the emails are not being blocked or put in to a SPAM / JUNK Folder?

> 3. SMTP Server: Settings need to be verified to work.

> Unlikely but are there any Time of Day restrictions set?

> Execution Settings: Is the recommend box checked?

We will look forward to your feedback with more details about the issue if needed after this review.

This looks like an Orion E-Mail Notification, I thought the question is to do with Web Help Desk?

Being within the Web Help Desk (WHD) Forum, this is correct...

And yes my response has been for the Orion email notifications, and not specifically for the WHD.

If Mboyle3  does not own Orion then this will be of no use to him.

Point taken. 

Check Setup > E-Mail > Outgoing Mail Accounts > {Mailbox name} > E-Mail History Tab to see if WHD thinks it has sent the Mail

Currently not utilizing, but troubleshooting.

Hello It shows the email are going through on WHD but the client is not receiving confirmation email upon ticket creation or when a ticket it been updated  been occurring with multiple clients. 

If WHD thinks it was sent log in to the mail server and see if there is a record there of what happened. Client side are there rules in the mail client moving mail to a folder, getting picked up by spam filter maybe?