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2022.4 IPSLA Operations are Unknown

nerengm over 1 year ago

Since upgrading to 2022.4 all of my device configured IP SLA operations have a status of unknown and a status message of " Operation not found on the node." I'm able to remove and re-add operations, so I know it's not a connectivity or credential problem. On my previous version, 2020.2.5, monitoring these operations worked perfectly. I've opened a case but it's going nowhere. Anyone else seen this?

0 bmrad over 1 year ago

Was your case resolved? If not, can you share the case number here?
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0 nerengm over 1 year ago

No it was not. The case number is 01239684. Would really appreciate any help you can provide.
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0 bmrad over 1 year ago in reply to nerengm

If you followed the steps recommended by support, go ahead and upload a diagnostic bundle so they can review.
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0 nerengm over 1 year ago in reply to bmrad

Just reopened the case and uploaded diagnostics now.
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0 nerengm over 1 year ago in reply to bmrad

bmrad - Not sure what your role is or if you're still interested...but I've uploaded the diagnostics and support suggested that the OIDs were returning zeros which implied a problem with the network device. We investigated that and it turned out to be false. Then he suggested that upgrading to 2022.4.1 would fix the issue. I did that and it did not help. Then he suggested there was a known issue that could be fixed with a buddy drop containing a new DLL. I've applied that and it did not help and I've now uploaded another diagnostic. Appreciate any help you can provide.
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0 shu over 1 year ago

I have the same issue on our Orion platform on version2022.3. Solarwinds tech support asked us to upgrade 2022.4.1, but no luck. Still waiting for the solution.
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0 nerengm over 1 year ago in reply to shu

Great, glad I'm not the only one. I also installed 2023.1 RC because someone suggested it might be fixed there. But it did not help. Maybe that'll save you the trouble.
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0 shu over 1 year ago in reply to nerengm

What devices in your environment? For us, all Cisco ASR 9K have this issue, other Cisco devices are fine.
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0 nerengm over 1 year ago in reply to shu

The only devices we monitor SLAs on ASR 9Ks and NCS 5500s, both are affected.
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0 nerengm over 1 year ago in reply to shu

The tech assigned to my ticket indicated that this would be fixed in a forthcoming 2023.1 RC2 !
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