Alerting on Failed Calls

Hello,

Trying to post this again as the first post didn't get any traction

We are trying to alert on Failed Calls if they reach a certain threshold in the hour. We have tried a couple of trigger conditions, but the alerts seem to come in incorrectly based on what we are seeing in the VoIP Call search. Here is an example:

 

Alert went off at 8:14 pm on June 18th

But the VoIP Call search shows only 5 failed calls at that time –

Here is the trigger condition for this alert as well:

 

Any help on getting this alert to track correctly would be great! Thanks!

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  • in the yellow bar can you drop down the down arrow on the right side? There should be an option to 'Show SWQL' so you can copy and paste that here. I want to use that to build a query that pulls the same stuff, but shows the details for the 18th. 

  • BTW, I am guessing that you are alerting on the 'failed' from the call manager stats. If you go to the 'VoIP CallManager View' for the CM that alerted you should have a perfstack widget for failed calls. If you go to the 18th, and show all day, what does that graph look like? Does it go above 30? I still want to get the calls via SWQL, so I will try to pull that up. 

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  • BTW, I am guessing that you are alerting on the 'failed' from the call manager stats. If you go to the 'VoIP CallManager View' for the CM that alerted you should have a perfstack widget for failed calls. If you go to the 18th, and show all day, what does that graph look like? Does it go above 30? I still want to get the calls via SWQL, so I will try to pull that up. 

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