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problems to add sites in voip module

Hi, I have installed Voip module, and I have running IP SLA and IP SLA Proactive Threshold Monitoring in one of our customer network. Through solarwinds syslogs we see whenever a threshold is reached. The problem that we have is we can not add those devices to the module: the error we get is:

Add VoIP Site

IP SLA is not supported for coldwell-bankers-cupey. More information on Cisco IOS Software IP SLA’s is available at www.cisco.com/go/ipsla. For hardware and software requirements, visit www.cisco.com/go/fn and select "IP SLAs - UDP Based VoIP Operation" as the feature.

 how can we put devices in voip module to measure jitter and latency?

Thanks.

Parents
  •  The VoIP Hotfix 2 addressed an issue in which IP SLA support was incorrectly detected and nodes could not be added, have you applied this?

  • I have tried to install voip hotfix for v1 but I am getting an error 

    Installing Patch

      Stopping Service
      Copying files to C:\Program Files\Solarwinds\Orion\
    Error: Unable to copy files to install directory. (Error Code: 0)

    This hotfix installer encountered an error replacing files.

    Please stop any running VoIP Monitor and Orion programs and try again.

    Press any key to continue . . .

    I have stopped Voip monitor service manually (as well) but I still get the same problem. I have check any programs but there is nothing related to Orion or Voip running. (Orion services are running of course.. I can not stop the full platform) 

  •  Are you logged in as local admin. when you are applying the hotfix?

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