In preparation for the next major VoIP release, I am polling our customers to determine our typical customer's call volume. It would be very helpful if you could provide me answers to the following quetions: How many calls per minute do you average on a typical day? How many calls per hour do you typically average on a typical day? Do you have a need to monitor average call duration for a given timeframe?

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Calling on VoIP Customers - Call Volume Question

Haley over 16 years ago

In preparation for the next major VoIP release, I am polling our customers to determine our typical customer's call volume. It would be very helpful if you could provide me answers to the following quetions:

How many calls per minute do you average on a typical day?
How many calls per hour do you typically average on a typical day?
Do you have a need to monitor average call duration for a given timeframe?

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0 mstevens over 16 years ago
How many calls per minute do you average on a typical day?
How many calls per hour do you typically average on a typical day?
Do you have a need to monitor average call duration for a given timeframe?
Ill take our corporate office Callmanager cluster as an example. We have 950 phones and aveage 1800 calls a day OnNet (internatl) and 450 outbound calls daily.
Inbound calls we average 600 inbound calls and per hour we average 200@hour for outbound
average call duration for us isnt as important as flagging long calls, and quick hangups
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0 mstevens over 16 years ago
How many calls per minute do you average on a typical day?
How many calls per hour do you typically average on a typical day?
Do you have a need to monitor average call duration for a given timeframe?
Ill take our corporate office Callmanager cluster as an example. We have 950 phones and aveage 1800 calls a day OnNet (internatl) and 450 outbound calls daily.
Inbound calls we average 600 inbound calls and per hour we average 200@hour for outbound
average call duration for us isnt as important as flagging long calls, and quick hangups
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