UDT Shutdown and Turn On buttons for Port Details widget not working.

Hi all, 

We are trying to allow the usage of the "Shutdown" and "Turn On" buttons in a Cisco switches Port Details widget for our support team (simple task).  We have the RW credentials plugged into the SNMP creds for the switch in SolarWinds; but when someone clicks the button, we are still getting an error about the request not being able to be processed (assuming permissions issue).  Any help is appreciated.