In this release, we've added two new pages in UDT focused on the Help Desk user. These are inventory and overview pages, for an easily sorted, filtered, and searchable view of ports and devices, or users and connection history. Help Desks are busy places, and simple direct navigation saves time and frustration. Adding these two dedicated pages should greatly simplify some of the most common tasks for your Help Desk - locating devices or users, and grouping and categorizing inventories of managed elements.
Here's what the Device Inventory page looks like:
This page supports sorting (by clicking on the column headers), filtering, and searching. The results are paginated, and the page size is configurable. The drill down links lead to details pages for the individual elements, which makes navigation much simpler for your busy help desk.
Likewise, the User Inventory page looks like this:
Users and connection history, with a greatly simplified navigation model. An easy to use inventory style view, for your Help Desk users.
There's still work in progress for UDT; keep an eye on the "What We're Working On" posting in the User Device Tracker product forum for updates.
The 2019.4 release includes common platform features like support for managed Azure SQL instances, expanded Orion Maps functionality, and platform-wide improvements in web performance.
You can read more about the Orion Platform and all of our Network and System Management modules here: Orion Platform 2019.4 and Its Modules Are Now Generally Available
You can view the Release Notes and System Requirements documentation for this release of UDT here: Orion 2019.4 Product Releases
Post your installation experiences, questions, and comments here in this forum! Remember to post yourUser Device Tracker Feature Requests and up-vote your favorite feature requests.
