Open for Voting

Ability to change parameters of NodeStatusRootCause variable on alerts

Currently the NodeStatusRootCause variable will list all child entities with "problems" this includes any port that is monitored in the following states: down, unplugged, shutdown and unknown.

The result of this on certain switches means you get emails like the following:

Child entities with problems:
TenGigabitEthernet1/0/43 · xxxx (Interface in Down state)
TenGigabitEthernet1/1/2 - Te1/1/2 (Interface in Shutdown state)
TenGigabitEthernet1/1/3 - Te1/1/3 (Interface in Shutdown state)
TenGigabitEthernet1/1/4 - Te1/1/4 (Interface in Shutdown state)
TenGigabitEthernet2/0/43 - Te2/0/43 (Interface in Shutdown state)
TenGigabitEthernet2/0/44 - Te2/0/44 (Interface in Shutdown state)
TenGigabitEthernet2/0/45 - Te2/0/45 (Interface in Shutdown state)
TenGigabitEthernet2/0/46 - Te2/0/46 (Interface in Shutdown state)
TenGigabitEthernet2/0/47 - Te2/0/47 (Interface in Shutdown state)
TenGigabitEthernet2/0/48 - Te2/0/48 (Interface in Shutdown state)
TenGigabitEthernet4/0/47 - Te4/0/47 (Interface in Shutdown state)
TenGigabitEthernet1/0/48 - Te1/0/48 (Interface in Shutdown state)
TenGigabitEthernet3/0/44 - Te3/0/44 (Interface in Shutdown state)
TenGigabitEthernet3/0/46 - Te3/0/46 (Interface in Shutdown state)
TenGigabitEthernet3/0/47 - Te3/0/47 (Interface in Shutdown state)
TenGigabitEthernet3/0/48 - Te3/0/48 (Interface in Shutdown state)
TenGigabitEthernet3/1/2 - Te3/1/2 (Interface in Shutdown state)
TenGigabitEthernet3/1/3 - Te3/1/3 (Interface in Shutdown state)
TenGigabitEthernet3/1/4 - Te3/1/4 (Interface in Shutdown state)
TenGigabitEthernet4/0/43 - Te4/0/43 (Interface in Shutdown state)
TenGigabitEthernet4/0/44 - Te4/0/44 (Interface in Shutdown state)
TenGigabitEthernet4/0/45 - Te4/0/45 (Interface in Shutdown state)
TenGigabitEthernet4/0/46 - Te4/0/46 (Interface in Shutdown state)
TenGigabitEthernet3/0/45 - Te3/0/45 (Interface in Shutdown state)
TenGigabitEthernet1/0/47 - Te1/0/47 (Interface in Shutdown state)
TenGigabitEthernet4/0/48 - Te4/0/48 (Interface in Shutdown state)
TenGigabitEthernet1/0/45 - Te1/0/45 (Interface in Shutdown state)
TenGigabitEthernet1/0/46 - Te1/0/46 (Interface in Shutdown state)
TenGigabitEthernet1/0/44 - Te1/0/44 (Interface in Shutdown state)
GigabitEthernet4/0/10 - Gi4/0/10 (Interface in Unplugged state)
GigabitEthernet4/0/9 - Gi4/0/9 (Interface in Unplugged state)
GigabitEthernet4/0/8 - Gi4/0/8 (Interface in Unplugged state)
GigabitEthernet4/0/7 - Gi4/0/7 (Interface in Unplugged state)
GigabitEthernet4/0/6 - Gi4/0/6 (Interface in Unplugged state)
GigabitEthernet4/0/5 - Gi4/0/5 (Interface in Unplugged state)

....

In this case the reason the device went into warning is because port 1/0/43 is now down, this is the only relevant port as to the current status.

interface in shutdown state - This is when the port is shutdown on the switch by an admin, this is not considered a problem

interface in unplugged state - This is when we specify a port will be used on and off (usually user ports) so we don't want Solarwinds to report a problem when it's not in use. Again this is not considered an issue.

I would like the ability to change the NodeStatusRootCause variable so that it does not include any child entities in the shutdown or unplugged state.