Server Solarwind Problem Network

Hello Everyone,

Current, i having problem network with Solarwind. I reinstall solarwind but remain the same.

step 1: download new source.

step 2: install new server windows 2019 std.

step3: install solarwinds.

step4: ping server solarwind new : "request time out" but solarwind new ping to local ok.

I checked event log but don't see any event at all.

Pls help me!

pic 1: slw new ping to local.

pic 2: local ping slw new.

pic 3: slw new ping internet.

pic 4: network adapter status slw new

  • There are a few things to check.

    1. Is the Windows Firewall enabled on the server? If so it may have an enabled rule for ICMP . This alone would not prevent remote access to the web console.

    2. Launch the 'Orion Web Console' from the start menu on the server and note the URL.  Are you able to connect to the noted URL from your workstation? e.g http://10.255.10.4 or https://10.255.10.4:8787

    3. Is there any intermediate firewall on the network which could be blocking your access?

    4. Are there other hosts on the same subnet which you can access?

  • Hi Sir,

    Pls check answer is below:

    1. Is the Windows Firewall enabled on the server? If so it may have an enabled rule for ICMP . This alone would not prevent remote access to the web console.

    => Firewall on the server is disable.

    2. Launch the 'Orion Web Console' from the start menu on the server and note the URL.  Are you able to connect to the noted URL from your workstation? e.g http://10.255.10.4 or https://10.255.10.4:8787

    => login ok

    3. Is there any intermediate firewall on the network which could be blocking your access?

    => No, there isn't anything

    4. Are there other hosts on the same subnet which you can access?

    => Yes, but can not access. Current, not good. The server Solarwind disconnect repeat.

  • Is the necessary routing in place from your workstation subnet to the server subnet  What is the output of  ipconfig /all from the workstation? what is the output of tracert 10.255.10.4 from your workstation. If this is a VM have you checked the configuration there to ensure everything is correct?