Network Atlas crashes after updating to 2022.4

After upgrading my platform from 2020.6 to 2022.4 Network Atlas was uninstalled.

The issue is that I didn't know this would happen and with that several of my maps were affected. Custom icons are now just colored square icons.

I managed to install Network Atlas again, but I always get the error: (connection to the information service has been lost and could not be established again).

So I went to try to repair SWIS and I noticed that it is no longer in the Server Control Panel.

I tried to reinstall but I can't find the installer, it is no longer in the directory: (ProgramData/SolarWinds/Installers)

Can someone help me? All my NOC panels were done through Network Atlas.

Top Replies

marcrobinson 11 months ago +1

Other than knowing that Network Atlas has been deprecated and on the chopping block for some time, I will look at the readme again. Offhand, I don't recall it getting removed entirely with this version…

0 marcrobinson 11 months ago

Other than knowing that Network Atlas has been deprecated and on the chopping block for some time, I will look at the readme again. Offhand, I don't recall it getting removed entirely with this version.

EDIT: I find nothing about Atlas going away already. Please open a ticket with support, along with reading your note again, there is an underlying issue with your upgrade. Running Config wizard may help repair fix things on its own also. But I would recommend a ticket with support. No sense troubleshooting everything - run the solarwinds / orion diags and submit the zip file to your ticket also. That will speed things up.
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0 msites 11 months ago

Did you get this resolved?
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0 adielmachado 11 months ago in reply to marcrobinson

Thanks!
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+1 adielmachado 11 months ago in reply to msites

I was on paternity leave and couldn't continue. The case is inactive, I will generate the diagnosis and send the evidence today, reopening the case.

0 JaroslawLadyga 11 months ago in reply to marcrobinson

It was not officially announced that Network Atlas has been deprecated as I know and it is still being installed with platform 2022.4 so it must work. However it is not. I got the error when tried to edit map:

So I hope to get an answer from SolarWinds support soon.
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0 marcrobinson 11 months ago in reply to adielmachado

You have tried to install a fresh copy downloaded from your solarwinds server to a different system, installed it, and tried to use it?
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