Trying to use technicalsupportfeedback@solarwinds.com address to complain about Tech Support procrastinating, but getting this error from postmaster@solarwinds.com:
How to reach them?
Trying to use technicalsupportfeedback@solarwinds.com address to complain about Tech Support procrastinating, but getting this error from postmaster@solarwinds.com:
How to reach them?
Thanks for the letting us know about this omavel.
Thanks to your detailed report and support case, we were able to track down the erroneous change request which broke this functionality. That has been reverted today at approximately 4:00 PM Central US Time.
We strive to offer the best possible support and your feedback is important. I'm very sorry this wasn't addressed quicker.
If you have any further problems, please feel free to send me a private message via THWACK (I'm practically on here all day anyway) and we can have further discussions.
On a more personal note, please accept my personal sincere apology. I'm normally more active on many of these forums, but I'm still in the throws of moving 1,500 miles, so I haven't been as diligent as I would like.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.