Trying to use technicalsupportfeedback@solarwinds.com address to complain about Tech Support procrastinating, but getting this error from postmaster@solarwinds.com:
How to reach them?
Trying to use technicalsupportfeedback@solarwinds.com address to complain about Tech Support procrastinating, but getting this error from postmaster@solarwinds.com:
How to reach them?
You had best find out who your account manager is and talk via them. If you don't have one, or don't know who they are, then open a "customer service" support case.
FWIW, the error being generated tells you exactly why you can't reach that email address, so that route will never work.
find out who your account manager is and talk via them
Unfortunately there is no info about the account manager in my customer info, so I have no idea.
why you can't reach that email address, so that route will never work.
Yes, I can read. But wrong configured mail-forwarding (or any other internal stuff) inside Solarwinds - it's not my problem.
Or if they decided to finally close technical support feedback communication channel, without any notifications - that's sad. We used it often.
>> Yes, I can read.
Hey dude - chill. I'm just trying to help.
>> But wrong configured mail-forwarding (or any other internal stuff) inside
Why is it wrongly configured? To me it seems they have deliberately done that and at a guess is purely for internal communication only.
>> no info about the account manager in my customer info
That is true, it as far as I can recall has nothing there. My presumption is that you knew who this was. As I previously suggested, raise a support request to customer service, asking who your account manager is and how you can contact them.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 195,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.