Why do some articles are not available for clients and how to gain access to them?
In a situation where technical support ignores our system_is_down tickets for hours, public KB is the only way that we could fix issues. But it's under lock and key.
I get this and it is very frustrating. At first I thought it was because I wasn't logged in to the SolarWinds Customer Portal, but even that made no difference.
I suspect, as with a lot of THWACK links, the document no longer exists OR it has been removed from general access as being wrong /dangerous / etc to follow the info within it.
That said, I have had joy with clicking the 3 dots next to the link in the returned Google search... and then clicking on the cache link.
In the above instance this leads to:
https://webcache.googleusercontent.com/search?q=cache:PMiXwL_H-FUJ:https://support.solarwinds.com/SuccessCenter/s/article/RabbitMQ-SWIS-Issues-Failed-to-connect-to-Broker+&cd=1&hl=en&ct=clnk&gl=uk - which will essentially tell you to reset RabbitMQ which we do on an almost monthly basis at present as SolarWinds are investigating this for us.
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