Why do some articles are not available for clients and how to gain access to them?
In a situation where technical support ignores our system_is_down tickets for hours, public KB is the only way that we could fix issues. But it's under lock and key.
Why do some articles are not available for clients and how to gain access to them?
In a situation where technical support ignores our system_is_down tickets for hours, public KB is the only way that we could fix issues. But it's under lock and key.
I get this and it is very frustrating. At first I thought it was because I wasn't logged in to the SolarWinds Customer Portal, but even that made no difference.
I suspect, as with a lot of THWACK links, the document no longer exists OR it has been removed from general access as being wrong /dangerous / etc to follow the info within it.
That said, I have had joy with clicking the 3 dots next to the link in the returned Google search... and then clicking on the cache link.
In the above instance this leads to:
https://webcache.googleusercontent.com/search?q=cache:PMiXwL_H-FUJ:https://support.solarwinds.com/SuccessCenter/s/article/RabbitMQ-SWIS-Issues-Failed-to-connect-to-Broker+&cd=1&hl=en&ct=clnk&gl=uk - which will essentially tell you to reset RabbitMQ which we do on an almost monthly basis at present as SolarWinds are investigating this for us.