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Question

Hello,

I'm still new in Solarwinds and has been assigned a task to update/upgrade my Solarwinds deployment from version 2020.2.4 to 2020.2.6
While checking in My Orion Deployment --> Updates & Evaluations --> Upgrade or Eval now, the page shows the error below

Can anyone highlight me on how to resolve this issue?

Thanks in advance

aLTeReGo · Accepted Answer

The Administration Service is downloading a digitally signed PowerShell script, but the Windows list of Certificate Authorities on that machine likely hasn't been updated in a very long time. 
 A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider 
 To update the list of Trusted Root Certificate Authorities on that machine it is recommended to apply any/all available WIndows Updates to that machine. Alternatively, follow the steps outlined below. 
 1. Download the latest version of root ca list [SST] from windows update on a device that has network connection certutil.exe -generateSSTFromWU roots.sst 
 2. Copy the sst file to the offline machine and use powershell to import the root ca list. 
 $sst = ( Get-ChildItem -Path C:\certs\roots.sst )
$sst | Import-Certificate -CertStoreLocation Cert:\LocalMachine\Root 
 Once completed, the installation/upgrade should complete without this error.

Could not download product information

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