Could not download product information

It looks like your Orion server may not be able to reach outside to get the latest product catalog. You can opt to perform an offline upgrade by downloading the .iso from your customer portal. https://documentation.solarwinds.com/en/success_center/orionplatform/content/install-orionproducts.htm

Hi Tony,

Thanks for the tips.
What should i do in order to ensure that Solarwinds are able to get the latest product catalog? Do you have the link on how to configure it? or how can i resolve the issue without being performing an offline upgrade?

Thanks again

You can check if your Orion server has internet access by going to settings - > License Manager, if the address bar shows offline=true at the end it means the server is unable to reach the required URLs listed under the Core section described here thwack.solarwinds.com/.../orion-urls-for-firewall-whitelisting

Now this is interesting. All the addresses for centralized upgrades and license registrations are reachable from the server. Anything else i can check at solarwinds server side or configuration?

Now this is interesting. All the addresses for centralized upgrades and license registrations are reachable from the server. Anything else i can check at solarwinds server side or configuration?