Offline installer & pending administrator service update

Question

First time using the offline installer (from 2020.2.4 to 20202.2.5) as we recently went to an offline environment for SolarWinds, hoping some of you with experience using the offline installer can chime in. Running the pre-flight check shows a pending update for the SW administrator service which prevents me from running the update. The link states the administrator service MSI is available at downloads.solarwinds.com/.../AdministrationService.msi , however when I attempt to reach that link I get messages stating the site is unavailable. 
 
 So, the questions: 
 how do I get the administrator service updated in order to proceed with the offline upgrade? 
 Are there any other "gotcha's" to look out for when running an offline upgrade on an offline environment? 
 
 thanks! 
 
 Bill

aLTeReGo · Answer

You are correct that this error can occur when pre-staging. In some very rare situations for unknown reasons, the upgrade of the Administration Service can fail, resulting in this error. If you or anyone else encounters this issue, please generate a diagnostic and open a support case so that our development team can determine the cause. 
 Please also reference this thread when opening the case

krc85aggie · Answer

Still an issue! Thank God for this posting today! Installed 2020.2.6 
 The link still was incorrect in the warning. I believe they should put the directions to running it manually instead of pointing you to a download. It is quite simple and the .msi to run Administrator Service manually is right in the Preinstaller folder and easily run from there by right clicking, and hitting "install" 
 Note: The ISO install package must be "mounted" (Which is probably obvious, but just to clarify) 
 Another Note: I had to leave the services running on the main poller for the web interface to stay up for the install. You MUST, however, close the Solarwinds Service Manager for preflight checks to pass. 
 The install went smoothly after this.

Offline installer & pending administrator service update

Top Replies