Issue with viewing an "Orion Map" using the Orion Map Widget/Resource for a map created by another user

Hello tigger2 What you describe leads me to believe that there is some sort of View Limitation currently set on the dashboard where you have added the map widget. The Orion Map widget will adhere to View and Account Limitations much like other areas within the platform. As the Admin, you can certainly view any map either by using the filter within the Orion Map Management Page here

Or by using the appropriate toggle on the widget

As far as who sees the map, once it is in a widget, anyone that can access the dashboard will be able to see the map. Of course limitations can impact what anyone is able to see so you should validate whether that exists in the view itself. 

One you add that map and the widget to the dashboard, the Owner can continue to make any updates they need and this will of course automatically be reflected without you needing to go to the view/dashboard or widget and make any changes.

Your user team should have no difficulty creating the nested scenario they are after, however I would be sure that their account as at least Node Management rights as this will be required to ensure the maps themselves have STATUS. This is important when nesting maps to ensure that problems propagate at the lowest granularity all the way to the top level!

This will make it possible to have simple high-level widgets allowing you to drill down to the root issue. Example like below:

Please let me know if this works out or you still have issues. 

"What you describe leads me to believe that there is some sort of View Limitation currently set on the dashboard where you have added the map widget."

weeeeellll.....

I can't see it has a view limitation on it, unless there's something else limiting the view.  The "View" (or "Dashboard, as I guess they're being called now) is a "Classic Dashboard" view (per the Orion "Dashboards" UI).  If I look at the View limitations I show "No View Limitation Defined".  The only other thing that makes this view "Different" is that it's been set as a NOC view.  But when I take it out of "NOC Mode" it behaves the same way. 

Snip of View setup page:

As a test: I made a new "Classic Map"  View (as the new "Modern dashboard" option doesn't appear to have a Map Widget in it).  I chose "Summary" as the view type, and added the "Orion map" resource.  I chose no "View limitations", and also no "NOC Mode" flag. I then loaded the View, configured the Orion Map resource to show the same map (that another user had created) and then saved it. When the View loaded, for a brief second the Map appeared, then it was replaced with the "Cannot Show map" pic I have in the initial post . List it did some thinking and blocked the map from me.

You are correct, from the screenshot it doesn't look like a View Limitation is configured. Can you take a look at your Account settings and verify if an Account Limitation is present?

I have "Admin Rights" (well, I guess technically the screenshot below only proves I can see who has admin rights... but I'm literally the Orion admin who normally "sees all and does all" on this system:)  Unless there's some setting inside my account?  Its a Windows individual account ( Not an Orion (non windows)  account, nor an account in an AD group)

If you can see it, I *should* have rights "enabled" for everything, even though its obviously not showing all the settings available from the main Accounts page view

I have "Admin Rights" (well, I guess technically the screenshot below only proves I can see who has admin rights... but I'm literally the Orion admin who normally "sees all and does all" on this system:)  Unless there's some setting inside my account?  Its a Windows individual account ( Not an Orion (non windows)  account, nor an account in an AD group)

If you can see it, I *should* have rights "enabled" for everything, even though its obviously not showing all the settings available from the main Accounts page view

I see that - this is certainly odd. I sent a WebEx meeting over via private message if you have a moment. It might be easier for me to take a look.

tigger2 I hung around on the webex for a bit but shut it down. I might recommend simply trying to create another Admin Account with identical privilege's, and see if you experience the same issue as a test. I have not been able to reproduce this scenario in a variety of labs but as mentioned previously, the error and behavior you describe is usually specific to a limitation.

tigger2 It sounds like from discussing with one of my colleagues here, you were able to work through the issue and the problem was the map generated had no entities on it, simply an image. At this time, maps do require at least one managed entity to be present on the canvas in order to populate the widget. Hope everything is set.

Yeah, I didn't know the map the user made had no entities . It had other objects on  it ( which were just images with links).  I *guess* the permissions check that runs doesn't find any entities to allow/deny permissions for, and the default is 'deny until allowed" so the map, having 0 entities, defaults to "disallow view for everyone" but the creator.