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Can you schedule alerts to be enabled during certain months?

ahbrook over 1 year ago

I work in a university where we have some systems that get greater scrutiny at specific times of the year.

We're looking at setting up an escalation schedule for one of our report systems. If an integration doesn't work, we are fine fixing it at 8AM most of the year, but for a period of 3 months we need to get notified ASAP so that it can get fixed before the start of the workday.

So we want this alert to be active 24 by 7 from the 1st day of August to the last day of October.

What's the best way to do this?

The scheduling system has a "monthly" option, but it seems to still only let you say "this day of this month" instead of the whole month.

The other option is possibly using custom properties, but we don't know if we can have the trigger actions do calculations or understand dates.

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0 m_roberts over 1 year ago

You certainly could use Custom Properties to 'supress' alerting occurring during certain time periods. As you indicate you only need to cater for a certain single time period, this could work nicely. Create 2 custom properties e.g. Alerting_End_Date and Alerting_Start_Date with the above dates. Then update your alert definitions you wish to control and add in to the trigger definition the logic for the date today being equalto or less than the appropriate custom property entities.

I have not got time to confirm, but you might be able to leverage the API and create a script (or two - one to enable and one to disable) which will enable and disable the alerts you wish to control. To determine which alerts you wish to include in the full alert enable/disable function, simply create a Alert level Custom Property, which is a boolean data type, so you have a clean filter.
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0 m_roberts over 1 year ago

You certainly could use Custom Properties to 'supress' alerting occurring during certain time periods. As you indicate you only need to cater for a certain single time period, this could work nicely. Create 2 custom properties e.g. Alerting_End_Date and Alerting_Start_Date with the above dates. Then update your alert definitions you wish to control and add in to the trigger definition the logic for the date today being equalto or less than the appropriate custom property entities.

I have not got time to confirm, but you might be able to leverage the API and create a script (or two - one to enable and one to disable) which will enable and disable the alerts you wish to control. To determine which alerts you wish to include in the full alert enable/disable function, simply create a Alert level Custom Property, which is a boolean data type, so you have a clean filter.
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