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Thoughts on Interface Alerting - Suggestions needed

Monty30381

So am trying to isolate a group of interfaces for an alerting procedure, meaning I want for example, all of our internet facing interfaces to alert at 50% of capacity being used for a sustained period of time. 

I can get the alert to identify the right circuits/interfaces by the custom property field I added, but cannot get the alert to email out an alert.  What I mean by that is this... I create the alert, with the settings for trigger as follows:

* Trigger on custom property field match AND

* Trigger on transmit utilization percentage above 50% OR Receive utilization percentage above 50%

So when I get to summary, the alert shows it should immediately fire on two instances.  They are the correct two based on the list shown in the summary, so I create the alert... and nothing happens. 

The alert is enabled, settings look right in every way... but nothing. 

Anyone else experienced such with alerts and interfaces, and if so, how did you overcome it? 

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  • 0

    Can you provide a screenshot of the trigger screen?  There are a few things that might cause this to but fire immediately.

  • 0 in reply to KMSigma.SWI

    Sure, can do.  

    Also, just to clarify, when I get through all of the alert sections, it indicates it should fire immediately on at least two items, but then we never see the actions.  I simplified the actions down to one simple action, send an email to me.  And even though it indicates it should fire, nothing happens. 

  • 0 in reply to Monty30381

    The logic looks sound (I was worried about the Boolean logic and figured it would be better to ask).  Were I you, I'd open a support request in your Customer Portal.  There's a log of the alerts and associated trigger/reset actions that execute, but I can't recall the exact path to the files now. I'm sure it's something small, but each system is different and the logs will help expose any hiccoughs.

    For emails, there's always that added step of if the communication with the SMTP server is ok.  For the simplest alerts, I normally write to the NetPerfMon log before I do anything else (including email, running scripts, etc.)  Is that a best practice?  It is for me. Smile

  • 0 in reply to KMSigma.SWI

    Thanks, I thought so too.  We have a hundred or so other alerts that send fine, with same settings.  Have tried the perfmonlog as well... have a number of open cases with them for various things, perhaps it is tied to them.  For now I'll consider my logic at least correct, and go from there.  THanks for verifying. 

  • 0 in reply to Monty30381

    You are most welcome and good luck!  I'm sure it'll be something small that both of us missed.

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