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Problem with hardware sensor alert...

I have a device displaying this message "Alert me when any hardware component goes into a warning or critical state".

The error is on a port that is administratively shut.

I checked the alert on solarwinds and the trigger is set to when the hardware sensor is equal to warning and another when its equal to critical.

But the port itself is administratively down.

What would cause this?

Parents
  • We commonly see this in our environment for 10g transcievers and on Catalyst 65xx transcievers. THEORETICALLY, it is alerting correctly. When you dive into the trans statistics you will see where it will show a -40db loss or a amp or Mamp value that is outside of the switches alerting thresholds even when the port is not in use, from the SFP being fully slotted. Now, Cisco knows that when a port is admin shut, the box isn't going to scream at you for the values being outside of thresholds, because well we aren't using those transceivers; Solarwinds on the other hand when it polls, it sees those values, says "hey this is out of my threshold, ALERT", falling into that critical hardware out of box alerting. Unfortunately, with it being an out of box alert, i don't believe you'll be able to modify it until Solarwinds can address this internally with a hotfix or patch. It would be nice to see them add the logic in the alert to detect if interface is admin down to ignore transceiver alerts.

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  • We commonly see this in our environment for 10g transcievers and on Catalyst 65xx transcievers. THEORETICALLY, it is alerting correctly. When you dive into the trans statistics you will see where it will show a -40db loss or a amp or Mamp value that is outside of the switches alerting thresholds even when the port is not in use, from the SFP being fully slotted. Now, Cisco knows that when a port is admin shut, the box isn't going to scream at you for the values being outside of thresholds, because well we aren't using those transceivers; Solarwinds on the other hand when it polls, it sees those values, says "hey this is out of my threshold, ALERT", falling into that critical hardware out of box alerting. Unfortunately, with it being an out of box alert, i don't believe you'll be able to modify it until Solarwinds can address this internally with a hotfix or patch. It would be nice to see them add the logic in the alert to detect if interface is admin down to ignore transceiver alerts.

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