Critical is unused by templates, why? (You can only trigger a critical status with a threshold, not with a "critical" status from a device)

Been speaking with support and the behaviour of SRM statuses is not how you'd expect.

If your array sends a Critical Status, you wont get the SRM array triggering a critical status. Instead it'll go to Down or Warning. I've been told this is just how the system is architected to work.

My Question is what's the design principle here? It doesnt seem to allign with other solarwinds products. I've had many struggles recently trying to figure out what the system designers had in mind, because it's often not at all clear from the UI.