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SolarWinds Service Desk (SWSD)
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SolarWinds Service Desk (SWSD)
Feature Requests
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Updated Feature Requests
  • Abdelaziznasr
    Develop the user Interface while checking his/her tickets, by adding a save button to the view and enable multi-selection
    Open for Voting 4 hours ago
  • HLawrence2023
    Have the ability to tie/attach an external user's email address (CC) to a subcategory when chosen for a new ticket submission.
    Implemented 20 hours ago
  • lisa.brown
    Allow an option to change approval choice in case of accidentally pressing "decline" instead of "approve".
    Open for Voting 20 hours ago
  • HLawrence2023
    Weekly summary sent out by Category
    Open for Voting 22 hours ago
  • HLawrence2023
    Ability to Archive a ticket
    Open for Voting 22 hours ago
Newest Feature Requests
  • Enable use of wildcards in email domain blacklist/whitelist

    tobyw_loop1
    tobyw_loop1
    • Open for Voting on 27 Jan 2023
    • 2 Comments
    • 27 Jan 2023 2:00 PM
  • field type "user" shall be more power and can be utilize in Workflow Process, Custom Field, etc.

    qcd
    qcd
    • Open for Voting on 27 Jan 2023
    • 1 Comment
    • 27 Jan 2023 1:22 PM
  • Add "help" text to default fields in a change catalogue item

    Esoog
    Esoog
    • Open for Voting on 27 Jan 2023
    • 0 Comments
    • 27 Jan 2023 11:40 AM
  • Be able to change font size, colour etc in the Name field of the Change Catalog

    Esoog
    Esoog
    • Open for Voting on 27 Jan 2023
    • 0 Comments
    • 27 Jan 2023 11:38 AM
  • Add a comment from the main incident screen

    aaronnixx
    aaronnixx
    • Open for Voting on 26 Jan 2023
    • 0 Comments
    • 26 Jan 2023 4:54 PM
<>
Top Voted Feature Requests
  • Service Desk Dark Mode

    nickbarnhiser
    nickbarnhiser
    • Open for Voting on 1 Jun 2022
    • 2 Comments
    • 29 Jun 2021 4:59 PM
  • Ability to reactivate a service request task.

    cdow2011
    cdow2011
    • On the Roadmap on 1 Dec 2022
    • 5 Comments
    • 15 Jun 2020 4:10 PM
  • Auto Attach Computer to Ticket

    nchidozie
    nchidozie
    • Future Consideration on 1 Dec 2022
    • 9 Comments
    • 7 Jan 2021 2:35 PM
  • comments in approvals - available for all task users / requestors to see

    lucy.holliday
    lucy.holliday
    • On the Roadmap on 1 Dec 2022
    • 4 Comments
    • 2 Nov 2020 4:38 PM
  • Email notification of "Not Satisfied" Survey Response

    Tsweeney
    Tsweeney
    • Open for Voting on 11 May 2021
    • 7 Comments
    • 11 May 2021 6:30 PM
>

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