Implemented
8 months ago

This is now possible via our dynamic forms and field logic functionality. You can read up more on it here

Service Catalog - Dependent Variable Group

It would be great if I could add multiple dependent drop down variables are have all of them show to allow data to be entered.  Sort of a Group of questions dependent on what is asked.

Example I might ask Delete a student based on several variables and if I answer one of them I want 3 additional questions to be answered.  If I pick another one I only need 1 additional question.

If I pick multiple variables I only see one at a time - would like an option for all the variables to be seen and filled out.

lholtorf
  • 10 months ago

    If there can be some response from SolarWinds about the status of this request, that would be really fantastic. We're getting a lot of complaints from users about how complicated a lot of our service request workflows are for them and I thought that dependent drop-downs could be the answer to streamline things but it won't work if only one field can be generated per drop-down.  It feels incredibly limited for a use case that is so commonly encountered.  It also feels ridiculously limited that we can't have a field generate that isn't the same name as the option chosen to generate it? I feel like having a Yes or No question that generates a new field is also a super common situation in ANY form building so I'm a bit puzzled as to why it was limited like this. As stated in a previous comment in this thread, this simple, basic thing is a huge blocker towards a pleasant user experience. Please let us know if this is something you're working on.

  • over 1 year ago

    This branching functionality also needs to be able to go several layers deep.

  • over 1 year ago

    Have been waiting for this feature as well. Will definitely improve the workflow quality.

  • over 1 year ago

    I would also like to know if this is being looked at for development.  It would definitely allow for a more streamlined look and feel to the service catalog. 

  • over 1 year ago

    I've been looking for a more comprehensive dependent variable solution than what's currently offered as well. It seems that perhaps SWSD defines this variable differently than what I'm expecting. I'm not sure. I know when I try to use the dependent variable now and go to test, it does not do what I expect at all.

SolarWinds solutions are rooted in our deep connection to our user base in the THWACK© online community. More than 180,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.

SolarWinds Customer Success Center Certification SolarWinds Lab Link Accounts
About THWACK Blogs Federal & Government Edit Settings Free Tools & Trials
Legal Documents Terms of Use Privacy California Privacy Rights Security Information
©2021 SolarWinds Worldwide, LLC. All Rights Reserved.