Incident updates need to get pushed and reflected in the requester's portal, as there occur.
Currently, a portal user has to refresh their browser in order to see any updates to e.g.
- Priority
- CC
- Assigned to
- Category
- etc.
This pain point is most acute when a Requester creates an incident and custom automations make an immediate change - the requester doesn't expect to have to perform a browser refresh right after clicking submit.
