Microsoft has massively accelerated development of its Teams platform over the last couple of years and many organisations now use it as a major element of their day to day workflow, communications and collaboration. For our part, we have a Team whereby users can request help from the IT support team. It also acts as community of sorts and sometimes results in users helping each other (yay - Level Zero support!)
Anyway - it would be great if SWSD could integrate with Teams (e.g. as it currently does with Salesforce Chatter).
Taking things further, maybe a chatbot in Teams could try to resolve a user's issue with reference to the Solutions in Samanage, as well as giving the option to raise a ticket. Ongoing conversations could then take place simultaneously in Teams and SWSD.