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Field Logic for Custom Forms

The field logic within the Service Desk custom forms does not work for other assets, users, computers, etc.. Adding field logic would provide the ability to customize the form options for assets based on asset type. For instance, we could customize the other assets form by adding a field for phones and tablets that have an IMEI and SIM, but not displaying those fields for laptops and monitors.

For a visual example:

This would be for a phone.

This would be for a standard device.

If the field logic was in place for these assets, we could customize more information for assets, users, etc.

Modules where field logic is not currently supported are:

  • Computers
  • Other Assets
  • Mobile Devices
  • Contracts
  • Users
  • Purchase Orders
  • Groups