Open for Voting

comments in approvals - available for all task users / requestors to see

It would be really useful if the comments you can add when you approve or decline are visible to all task users and potentially requestors too. At the moment if you want to add a comment it can only be seen by the admin or service users, so it is very restricting when you also want to add a comment back to the requestor or another task user in the process.

  • Here's another fun aspect of this problem, I believe: when a user approves or denies a request, do you know where that comment goes?  It might as well go into a black hole.  We've had situations where somebody gives conditional approval, like "ok but only for 1 month," and we miss it.  This of course indicates a process problem, but from the user's perspective, they think they're communicating to us and we're highly likely to miss the comment.  The person who put in the request also has no idea why it was denied, as this feature request indicates.

  • This is huge! Without the visibility, it's hard to use the approval workflow to manage items. If a request is denied, I need to provide the user context otherwise it feels like closing a door in their face.

    I would also add that I'd like to make that comment mandatory. This would force a dialog instead of a brick wall of "denied".