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Cannot Reopen Resolved / Closed incidents after x days.

I don't want users reopening old tickets for different reasons. Please create a cut off time so i ticket cannot be reopened after X days. 

Top Comments

  •  

    In the Service Desk Settings, you should be able to toggle this option on/off under "Reopen Resolved/Closed Incidents".  It would be nice if that option was more robust by adding the number…

  • I would like to see more granular options where it is possible to specify to block reopening of closed calls but not resolved calls.

    My example would be I would like resolved tickets to be allowed to be reopened upto x days then my auto rules would set inactive resolved calls to closed. However I would want closed calls to remain closed and not be allowed to be reopened unless by administrator intervention.

  •  

    In the Service Desk Settings, you should be able to toggle this option on/off under "Reopen Resolved/Closed Incidents".  It would be nice if that option was more robust by adding the number of days option.