We have the agent installed on all of our machines. It would be nice if there was some way, when using the portal, that the computer they are submitting on would be auto attached to the ticket. It is nice to be able to go to Related > Attach > Configuration Item and attach the computer. It allows for easy historical tracking and seeing how many tickets that PC has been a problem in. However, getting techs to take those steps is hit or miss. Even for myself. Even if this has to be some separate plugin for chrome/edge i would be okay with that as getting the proper asset info into the ticket would be extremely helpful.